Shipping policy

Shipping Policy

At Kerala Herbal Stores, we strive to ensure that your orders reach you in a timely and efficient manner. Please review our shipping policy to understand how we handle shipping, delivery times, and related concerns.

1. Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • In the event of high order volumes, processing may be delayed by a few days. If there is a significant delay in shipping your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.  
  • Delivery times are estimates and are based on the shipping option you select at checkout:
    • Standard Shipping: Typically 3-7 business days.
    • Express Shipping: Typically 1-3 business days. 2.3 Please note that delivery times may vary depending on your location and the availability of the product.

3. Cash on Delivery (COD)

  • For orders using the Cash on Delivery (COD) option, an additional shipping charge may apply.
  • COD orders will be confirmed via a phone call or email before processing.

4. International Shipping

  • Currently, we ship only within India. We do not offer international shipping at this time.
  • Any unforeseen duties or taxes imposed by local customs for international orders are the responsibility of the customer.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the courier service’s website.
  • Please allow up to 48 hours for the tracking information to become available.

6. Shipping Address

  • Please ensure that the shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you realize that you’ve entered an incorrect address, please contact us immediately at procareglobel@gmail.com or +91 8891139114. We will do our best to assist you in making changes before the order is processed and shipped.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address or if the courier is unable to deliver it, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

8. Damaged or Lost Packages

  • Kerala Herbal Stores is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

9. Order Refusal

  • If you refuse an order upon delivery, the package will be returned to us. We will process a refund minus any shipping charges incurred.
  • If the wrong product is received and you have a video of unboxing, you are eligible for a return, and a refund will be provided.

10. Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at procareglobel@gmail.com or +91 8891139114.