Shipping And Return

Return and Refund Policy

No Return Policy

Due to the nature of our products, which fall under the herbal supplement category, we do not accept returns once the product has been accepted by the customer. This policy is in place to ensure the highest standards of hygiene and safety for all our customers.

Exceptions to the No Return Policy

• Order Refusal: If the customer refuses the order at the time of delivery, we will accept the return.
• Wrong Product Received: If the customer receives the wrong product and can provide video evidence of unboxing the package, the return of the product will be eligible.

How to Report an Issue

If you have received the wrong product or wish to refuse the order, please contact our customer service team immediately with the necessary details, including any video proof if applicable.

Refund Policy

If a return is accepted due to the conditions above, a refund will be provided once we receive the returned product and verify the issue. The cost of reverse shipping will not be charged in these cases.

International Duties

For orders shipped outside India, any unforeseen duties or taxes imposed by the respective country’s customs or tax agencies will be the responsibility of the customer. Kerala Herbal Stores will cover only the cost of shipping to the destination. We are not responsible for any additional duties or taxes that may be imposed by the importing country.